What happens if you call

You call or text

Tell me roughly what you're after and where you are. Ten minutes on the phone.

If I'm not the right fit, I'll say so on that call rather than string it out.

We meet

Free, no obligation, and no paperwork yet. Your place, a cafe, wherever suits. Bring whoever you want.

I'll ask about the plan, the routine, what a good week looks like, and what's gone badly with support before.

Service agreement

A plain document that says what I'll do, when, what it costs, how much notice either of us gives, and how you end it.

You keep a copy. Nothing starts until you've signed, and you can take it away and read it with someone.

First shift

Usually a short one. Both of us finding out whether this works.

Ongoing

We review whenever you want, and again at plan reassessment.

If it stops working, you say so and we stop. No hard feelings, and I'll help you hand over.

What does "unregistered" mean, and should I worry about it?

Registration is a process providers go through with the NDIS Commission. Plenty of good independent workers are unregistered, and plenty of registered organisations are ordinary.

What it changes for you is who can use me: self-managed and plan-managed plans, yes; agency-managed, no.

How do I know if I'm self-managed or plan-managed?

It's in your plan document. If you can't find it, your support coordinator or your local area coordinator will know in about ten seconds. So will your plan manager, if you have one.

How do I pay you?

Plan-managed: I invoice your plan manager and you don't handle it.

Self-managed: I invoice you and you claim it.

What if we don't get on?

You tell me, and it stops. The notice period is in your service agreement, so you'll know the number before you sign anything.

I'd rather you said something in week two than put up with it for six months, which is what most people do.

What if you're sick or on leave?

You'll hear from me as early as I can manage.

I'm one person, so I can't send someone else in my place at short notice. That's the honest trade-off for getting the same face every time.

If you need cover while I'm away, I can offer backup options. Ask me and I'll put you onto someone.

How much notice do I have to give to cancel?

It's in your service agreement, and we'll go through it before you sign.

Do you drive?

Yes. And I don't charge you for travel under 100km in a shift.

Most shifts are nowhere near that, so in practice, if we're going somewhere in the Peel, the driving is free.

What hours do you work?

Monday to Friday, 4:30pm to 11pm. Saturday and Sunday, all day.

Evenings and weekends only. It suits a lot of people, because school and work happen in the daytime and that's when most support workers are available.

Do you work with children?

Yes. I hold a current Working With Children Check.

Are you taking new participants?

Yes, right now.